Frequently Asked Questions

If you have any further question please write us at: shop@juhaszdora.com

Payment methods

Juhaszdora.com accepts Visa and Mastercard payments via PayPal. To pay with credit cards it is not required to have a PayPal account. Simply follow the instructions to check out with your credit card. If you do have a PayPal account, you may check out using that payment method.

Order processing

Processing of orders happen during business hours from 10am to 6pm Monday through Friday. Order submitted online after hours will be processed the following business day. All orders will be confirmed via email. Orders will be mailed within 2 days of receiving payment.

Shipping rates and estimates

The final shipping cost will be calculated during the checkout process. Please note that these costs are calculated based on the weight of the merchandise and its final destination.

Shipping takes approximately 2-3 business days within Hungary,  2-7 days within Europe and 1-2 weeks for overseas shipments (such as United States and Canada).

Please use the S&H chart to estimate the standard shipping & handling charges for your order.

 

Guarantee

All juhaszdora.com merchandise guarantee refers to lose thread or faulty metal closings and for their replacement. We do not guarantee our products against normal wear and tear. Please refer to the user guide for specific care instructions of your merchandise.

Refunds and exchanges  

If you are not satisfied with your purchase for any reason you may return your merchandise within 8 days of receipt. Email shop@juhaszdora.com to get your process started. Your original purchase amount, and your shipping cost will be refunded within 30 days. juhaszdora.com will not refund your cost to mail back the product. If the product is damaged due to inappropriate use you will be required to pay an amortization fee. You may not return a custom design product.