FREQUENTLY ASKED QUESTIONS

PAYMENT METHODS

Juhaszdora.com accepts Visa and Mastercard payments via PayPal. To pay with credit cards a PayPal account is required

 

ORDER PROCESSING

Processing of orders happen during business hours from 10am to 6pm Monday through Friday. Order submitted online after hours will be processed the following business day. All orders will be confirmed via email. Orders will be mailed within 2 days of receiving payment.

 

SHIPPING RATES AND ESTIMATES

The final shipping cost will be calculated during the checkout process. Please note that these costs are calculated based on the weight of the merchandise and its final destination.

Shipping takes approximately 2-3 business days within Hungary, 2-7 days within Europe and 1-2 weeks for overseas shipments (such as United States and Canada).

 

SHIPPING RATES WITHIN HUNGARY

Prices are calculated based on the weight of the order.

  • 1300 HUF (~4.5 EUR) 1-2 business days

SHIPPING RATES OUTSIDE HUNGARY

Prices are calculated based on the weight of the order.

  • Austria, Croatia, Slovakia, Slovenia: 4510 HUF (~14.5 EUR) 2-3 business days

  • Czech Republic, Poland, Romania, Germany, Belgium, Netherlands, Lithuania: 5754 HUF (~18.5 EUR) 3-6 business days

  • Greece, Finland, Spain, Portugal, Bulgaria, Denmark, Norway, United Kingdom, Ireland, Estonia, Latvia, France, Luxemburg, Italy, Sweden, Switzerland, Morocco, Turkey, Russian Federation, United Arab Emirates: 13600 HUF (~44 EUR) 4-5 business days

  • USA, Canada, Australia, Japan, China, Mexico, Singapore, South Africa: 15000 HUF (~49 EUR) 6-8 business days

 

GUARANTEE

All juhaszdora.com merchandise guarantee refers to lose thread or faulty metal closings and for their replacement. We do not guarantee our products against normal wear and tear. Please refer to the user guide for specific care instructions of your merchandise.

REFUNDS AND EXCHANGES  

If you are not satisfied with your purchase for any reason you may return your merchandise within 8 days of receipt. Email shop@juhaszdora.com to get your process started. Your original purchase amount, and your shipping cost will be refunded within 30 days. Juhaszdora.com will not refund your cost to mail back the product. If the product is damaged due to inappropriate use you will be required to pay an amortization fee. You may not return a custom design product.

 

IF YOU HAVE ANY QUESTIONS PLEASE CONTACT ME AT SHOP@JUHASZDORA.COM OR BY CALLING  00 36 70 316 4497.